1. Grocery Returns
Because grocery items are perishable, return windows may be short. Fresh, damaged, expired, missing or wrong items should be reported as soon as possible, preferably within 24 hours of delivery.
2. Non-Perishable Items
Eligible household and personal-care products may be returnable within 7 days when the product page permits returns and the item is unused with original packaging.
3. Refunds
Approved refunds are initiated after verification. Refund timing depends on the payment method and payment provider.
4. Non-Returnable Items
Items marked non-returnable, opened hygiene products, used products and products damaged after delivery may not qualify for return.
5. Wrong or Damaged Delivery
Keep packaging and take photographs when possible. Our support team may request evidence before approving a refund or replacement.