1. Customer Cancellation
An order may generally be cancelled before it is dispatched. Once an order is out for delivery, cancellation may be unavailable.
2. Seller Cancellation
An order may be cancelled if an item is unavailable, the delivery area becomes unserviceable, fraud is suspected or an operational issue prevents fulfillment.
3. Prepaid Orders
For an approved cancellation of a prepaid order, the applicable refund is initiated to the original payment method.
4. Perishable Grocery
For fresh or hyperlocal items, cancellation windows may be shorter because of rapid fulfillment.